FAQs
FAQs - Prime Store
Frequently Asked Questions
How long does shipping take?
Our standard shipping usually takes between 7-14 business days for US orders. International shipping times vary by location and typically take 14-21 business days. Delivery times may vary due to customs or other unforeseen delays.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can track your package using this number on our Order Tracking Page or through the carrier's website.
What should I do if my order is delayed or lost?
If your order hasn't arrived within the estimated time frame, please reach out to us at support@primes-store.com. Include your order number and any tracking information you have. We will investigate the issue and do our best to resolve it.
Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 24 hours after purchase. Once the order has been processed or shipped, we are unable to make changes. Please contact our support team as soon as possible if you need assistance.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times will vary depending on your location. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
What happens if I receive a damaged or defective item?
If you receive a product that is damaged or defective, please contact us at support@primes-store.com with your order number and a photo of the item within 7 days of receiving it. We will provide instructions on how to proceed with a replacement or refund.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted and secure.
Are there any additional charges for international shipping?
International orders may incur customs fees, duties, or taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
How do I return or exchange an item?
To initiate a return or exchange, please contact us at support@primes-store.com within 30 days of receiving your order. We will guide you through the return process and issue a replacement or refund as needed.
Can I get a refund if I am not satisfied with the product?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact us for assistance. Refunds will be processed once the returned item is received and inspected.
What if I entered the wrong shipping address?
If you notice that you’ve entered the wrong shipping address, please contact us immediately. If the order has not yet been processed, we will do our best to correct it. Once shipped, we are unable to change the address.
For any other questions or assistance, please don't hesitate to reach out to our support team at support@primes-store.com. We are here to help!
10. How can I contact customer support?
For any inquiries or support, feel free to reach us via:
Email: support@primes-store.com
Phone: +49 176 5310 5162
Business Address:
PRIMES STORE
Kirchenweg 10 A,
85119 Ensgaden,
Germany
We are here to help! Don’t hesitate to reach out to us for any questions or support. Your satisfaction is our priority!